Delivery and returns

Delivery rates

Each product has a corresponding net weight and gross weight. The delivery rates are set based on the weight of the package and the zone of destination.

For information on the delivery rates based on the size of your order, please see the non-exhaustive price list:

1. For mainland France:

Gross weight Price
Less than 1kg 9
1 to 2 kg 10
2 to 3 kg 11
3 to 4 kg 12
4 to 5 kg 13
More than 5 kg depending the quote

2. For the European Community:

  • Zone 1 : Germany - Belgium – Netherlands – Luxemburg
  • Zone 2 : Great Britain – Italy – Spain
  • Zone 3 : Austria – Denmark - Ireland – Portugal
  • Zone 4 : Finland – Norway - Sweden – Switzerland
  • Zone 5 : Greece - Hungary – Iceland – Poland – Czech Republic – Slovakia – Slovenia
Weight up to Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
1 kg 14.70 17.90 18.50 23.80 24.00
2 kg 15.00 18.80 20.00 23.30 28.50
3 kg 16.30 19.60 21.50 26.70 33.00
4 kg 17.10 20.50 22.90 28.20 37.50
5 kg 17.90 21.30 24.30 29.60 42.90

Transports - Shipping times

For mainland France, deliveries will be made by Colissimo with tracking

After payment has been accepted by the credit card centre, orders received online will be prepared and sent within one week. Transit times are as follows:

Mainland France: 3 days via Colissimo with tracking, except weekends.

Orders received on the website between Friday (French time) and Monday morning will be shipped Tuesday afternoon at the earliest.

These transit times are given as estimates only. No compensation may be claimed in the event of a delayed delivery.

Under no circumstances may we be held responsible for any damage caused to the products if the package is opened during transit, or if the recipient is absent when the package is delivered.

Replacements and refunds

No returns, refunds or replacements will be accepted. No claim may be made by the customer concerning the taste, freshness or appearance of the products.

In the event that the deliveries cannot be made due to problems related to customs, strikes, damages, or any other case of force majeure under the responsibility of the carrier, the products will be replaced or refunded.